Returns Policy

Due to the bespoke & handmade nature of most of our products we are unable to offer refunds. If the item arrives damaged, you will be sent a replacement item, exchanges will be arranged dependant upon the individual case. Exchanges and replacements will be made on return of original item undamaged and in the original packaging.    

Please look carefully at lead times of the item you are ordering and please allow for extra time particularly if you are ordering a bespoke phrase on your product. Please note that all of our work is made to order piece by piece. We keep nothing pre-made in stock so express delivery is not normally available. Please be mindful that handmade products of this nature take time and lead times are only guide especially during seasonal shopping periods. Most items have various stages of manufacture, assembly and hand finishing which CANNOT be speeded up without compromising the finish.

If you are ordering an item to go direct to your gift recipent please make sure that your recipent knows to expect the delivery. We cannot be held responsible for packages that go back to the post office for collection